Privacy Policy – The Peace Destinations

Last Updated: August 2025

The Peace Destinations Ltd (“The Peace Destinations”, “we”, “us” or “our”) uses cookies and other similar technologies on this website. These technologies allow us to store or access information on your device and help us remember certain information about you or your device. This policy explains the types of technologies we use and why.

Our business partners may also store cookies on your device and use similar technologies to collect and use certain information for purposes such as advertising personalisation, measurement, and analytics. Cookies are either first-party cookies (placed on your device directly by our website domain) or third-party cookies (placed on your device by a third-party website domain).

In some cases during your booking journey, you may interact with the domain of one of our business partners in order to finalise your booking. Where this happens, your cookie preferences set with The Peace Destinations will apply only on our website. Any cookies collected on our partner websites will be controlled and used solely by those partners, and not shared with The Peace Destinations. If you have already customised cookie preferences directly on one of our partner websites, those preferences will not automatically transfer when accessing their domains through The Peace Destinations.

1. About Us

The Peace Destinations Ltd is a UK-based travel company providing holiday packages, Umrah, flights, hotels, transfers, honeymoon packages, and customised tours.

  • Company Name:The Peace Destinations Ltd
  • Registered Address:36 Manchester Rd, Nelson BB9 7EJ, United Kingdom
  • Licensing & Protection:IATA bonded, ATOL licensed

For the purposes of data protection law, The Peace Destinations Ltd acts as the “data controller”, meaning we are responsible for deciding how your personal data is processed.

2. Data We Collect

We may collect and process the following categories of personal data:

  • Personal Information:Full name, postal address, date of birth, email address, and phone number.
  • Booking Details:Passport number, travel itineraries, flight and hotel preferences, and special requests.
  • Payment Information:Card details and billing address (securely processed via trusted payment providers).
  • Technical Data:IP address, browser type, device identifiers, cookies, and site usage information.
  • Special Category Data (where necessary):Health or medical details (only where relevant to your travel arrangements, e.g., accessibility requirements).

3. How We Collect Your Data

We collect personal data in several ways, including:

  • Directly from you (when you make an enquiry, booking, or contact us by phone, email, or social media).
  • Through our website (including cookies and tracking technologies).
  • From third-party providers such as airlines, hotels, and travel agents.
  • From payment providers and other business partners.

4. How We Use Your Data

We use your personal data for the following purposes:

  • To process and manage your bookings and travel arrangements.
  • To process payments and prevent fraudulent transactions.
  • To provide customer service and respond to enquiries or complaints.
  • To comply with legal and regulatory obligations (e.g., ATOL/IATA reporting).
  • To send you marketing communications where you have given consent.
  • To improve our website, products, and services.

5. Legal Basis for Processing

We rely on the following lawful bases for processing your data:

  • Performance of Contract:To provide you with the travel services you have booked.
  • Consent:For marketing communications and the use of certain cookies.
  • Legal Obligation:To comply with UK and EU data protection and financial regulations.
  • Legitimate Interests:To manage our business operations, detect fraud, and improve services.

6. Sharing Your Data

We may share your personal data with trusted third parties, including:

  • Airlines, hotels, transfer providers, and tour operators.
  • Payment processors and financial institutions.
  • IT and cloud service providers supporting our systems.
  • Legal authorities and regulators where required by law.
  • We will never sell your personal data to third parties for marketing purposes.

7. International Transfers

Some travel services may require the transfer of your data outside the UK or the European Economic Area (EEA) — for example, to Saudi Arabia for Umrah or to destinations in the USA and Asia. Where this is necessary, we ensure appropriate safeguards are in place to protect your personal data.

8. Data Retention

We only retain your personal data for as long as necessary:

  • Booking and financial records:A minimum of 6 years (as required by UK law).
  • Marketing data:Until you withdraw consent or unsubscribe.
  • Health/medical information:Only for the specific travel purpose, after which it is securely deleted.

9. Your Rights

Under UK GDPR, you have the right to:

  • Access the personal data we hold about you.
  • Request correction of inaccurate or incomplete data.
  • Request deletion of your data where appropriate.
  • Object to processing for direct marketing purposes.
  • To exercise your rights, please contact us at:support@thepeacedestinations.com

10. Cookies

Our website uses cookies and similar technologies to ensure proper functionality, improve performance, and deliver tailored content. Please refer to our Cookie Policy for more detailed information.

11. Security

We apply appropriate technical and organisational measures — such as encryption, firewalls, and secure servers — to protect your personal data from unauthorised access, misuse, loss, or disclosure.

12. Contact Us

If you have any questions, concerns, or complaints about this Privacy Policy or how your data is processed, please contact us:

Phone:+44 800 112 3707

Email:support@thepeacedestinations.com

Address:36 Manchester Rd, Nelson BB9 7EJ, United Kingdom