Terms and Conditions – The Peace Destinations

These Terms and Conditions form the legal agreement between you and The Peace Destinations whenever you make a booking with us. They explain your rights, our responsibilities, and how your contract works with service providers such as airlines, hotels, and transport companies. Please take time to read these carefully before confirming a booking. By going ahead, you are accepting all the terms listed here.

If at any point something is unclear, we strongly recommend you contact our support team for clarification. Keeping a saved copy of these terms for your records is also advised.

1. Introduction

These Terms outline how bookings with The Peace Destinations Ltd are managed. By booking with us, you enter into a binding contract that confirms both your rights as a customer and the limits of our responsibilities as an agent. We organise and connect you with Service Providers but do not own or operate the flights, hotels, or transfers directly.

This document is designed to give you clarity on payments, cancellations, changes, and the protection you receive as a traveller. It also explains what happens in unexpected situations such as supplier failures or events beyond our control.

2. Who We Are

The Peace Destinations Ltd is a travel company registered in England & Wales (Company No. 16304373). Our head office is located at 36 Manchester Rd, Nelson BB9 7EJ, United Kingdom.

Whenever we use the terms “we”, “us” or “our”, it refers to The Peace Destinations. The terms “you” or “your” refer to the lead passenger who makes the booking and all other travellers included in that booking.

As a UK-based travel company, we follow local regulations and industry standards to ensure that our customers are protected and receive fair treatment throughout their travel journey.

3. Booking With Us

Bookings can be made directly on our website, by phone, or through one of our approved agents. Once you choose your travel services, we confirm the availability with the Service Provider. Your booking is only finalised once we have received full or agreed payment and sent you a confirmation email containing your booking reference.

As your agent, we connect you with Service Providers such as airlines, hotels, or transport operators. The contract for the actual service is between you and the provider, and their terms will apply in addition to ours. Please check their policies carefully, especially for cancellations or amendments.

It is your responsibility to check all details in your confirmation email immediately and let us know if something is wrong. Mistakes reported late may not be corrected without cost.

4. Package Holidays

Some bookings qualify as “Packages” under UK law (Package Travel Regulations 2018). A package is when you book at least two travel services (for example, flights and accommodation) together as part of one trip lasting over 24 hours.

If your booking is classed as a Package, you will be provided with an ATOL Certificate which ensures financial protection. In the unlikely event that a Service Provider becomes insolvent or fails to provide the service, this protection means you will either be refunded or assisted with alternative arrangements.

At The Peace Destinations, we only arrange Multi-Contract Packages. This means your contracts are directly with each Service Provider, but we remain responsible for ensuring your rights under UK law are protected.

5. Payments

Payment is required either in full at the time of booking or under an agreed deposit/instalment plan. If you are paying by instalments, the remaining balance must be cleared by the deadline provided in your booking confirmation.

If you do not pay the outstanding balance on time, your booking may be cancelled. Deposits are generally non-refundable, and late or missed payments may also incur extra fees. Please make sure you are aware of all payment deadlines to avoid losing your booking.

6. Prices & Additional Charges

Prices shown are based on current availability and may change before your booking is confirmed. In the rare case of a clear pricing error (for example, a technical fault showing an incorrect fare), we reserve the right to correct the price or cancel the booking.

Some charges are not included in our prices, such as local city taxes, resort fees, or optional extras like checked baggage. These must be paid directly to the Service Provider at your destination. Please check carefully before booking so you are aware of all possible costs.

7. Flights

Airlines control their own schedules, check-in times, and baggage rules. You are responsible for making sure you arrive at the airport on time and meet all airline requirements. If you miss your flight or fail to follow airline rules, your ticket may be forfeited without refund.

Delays, cancellations, or denied boarding are handled under airline policies and applicable travel regulations. Compensation for such events is subject to the airline’s rules and not within our control.

8. Accommodation

Hotel ratings and facilities are set by local tourism boards, which means standards may differ from those in the UK. Facilities can change due to renovations, seasonal conditions, or local decisions made by the hotel.

Local city or tourist taxes may apply and are usually payable directly at the property. We will pass on your special requests (such as preferred room type), but these are subject to availability and cannot be guaranteed unless confirmed in writing.

9. Transfers & Add-ons

Additional services such as airport transfers, guided tours, or excursions are often provided by third-party companies. These services have their own terms and conditions. While we assist in arranging them, we are not responsible for their delivery or quality.

Please review all details carefully before booking any add-on services to make sure they meet your needs.

10. Travel Insurance

Travel insurance is a must for all customers. It protects you against unexpected events such as illness, accidents, trip cancellations, lost baggage, or delays. Without insurance, you may have to pay these costs yourself.

We strongly advise you to arrange a policy that covers medical expenses, COVID-19 disruptions, cancellations, and loss of personal belongings. If you buy insurance through our platform, it will be treated as a separate product and will not form part of a package.

11. Amendments & Cancellations by You

If you need to make changes to your booking, such as altering passenger details, travel dates, or services, you must notify us in writing. We will try to assist, but changes depend on the Service Provider’s policies and availability. Extra charges may apply for amendments.

If you wish to cancel your booking, cancellation fees will apply in line with the Service Provider’s terms. Some bookings, such as low-cost flights or non-refundable hotel deals, may be fully non-refundable. Please also check our Refund Policy for more details on eligibility.

12. Changes or Cancellations by Providers

Service Providers such as airlines or hotels may sometimes change or cancel your booking due to operational issues, safety concerns, or external factors. This could include schedule changes, overbookings, or unexpected closures.

If this happens, we will notify you as soon as possible. Depending on the situation, you may be entitled to a refund, an alternative booking, or re-routing. The exact options will depend on the Service Provider’s rules and applicable regulations.

13. Complaints & Disputes

If you face any issue during your trip, you must raise it immediately with the Service Provider (for example, your hotel reception or airline desk). Many problems can be resolved on the spot.

If the issue is not resolved, contact our support team as soon as possible so we can step in. We aim to deal with complaints fairly and within a reasonable time.

14. Our Responsibility

Our role is to arrange your travel bookings and act as an agent between you and the Service Providers. We do not own or operate airlines, hotels, or transport companies. This means we are not directly responsible for the quality of their services.

Our responsibility is limited to the amount you have paid to us for the affected booking, unless the law requires otherwise. We cannot be held responsible for issues caused by your own actions, third parties, or events beyond our control.

15. Force Majeure

Sometimes, events outside our control (known as “force majeure”) can affect your booking. Examples include natural disasters, strikes, extreme weather, political unrest, pandemics, or government restrictions.

In these situations, refunds or changes will depend on the policies of the Service Providers. While we will always try to help, our liability is limited in such cases.

16. Customer Conduct

We expect all customers to behave respectfully towards our staff, partners, and other travellers. Bookings may be cancelled without refund if you provide false information, misuse payment methods, or act abusively or unlawfully.

We also reserve the right to refuse service to anyone whose behaviour poses a risk to safety or disrupts others’ travel experience.

17. Governing Law

These Terms & Conditions are governed by the laws of England and Wales. Any disputes will be resolved in the courts of England & Wales. By booking with us, you agree to this legal jurisdiction.

18. Contact Us

If you have questions about these Terms, need help with your booking, or wish to raise a concern, you can reach us at:

Phone:+44 800 112 3707

Email:support@thepeacedestinations.com

Address:36 Manchester Rd, Nelson BB9 7EJ, United Kingdom