Payment & Refund Policy – The Peace Destinations

Last Updated: August 2025

At The Peace Destinations, we aim to provide a fair and transparent payment and refund process. Please read this policy carefully to understand how payments, cancellations, and refunds are handled.

1. Payments

All bookings must be paid in full or in accordance with the agreed instalment/payment plan at the time of booking.

Payments can be made via credit/debit card, bank transfer, or other methods offered on our platform.

Your booking will only be confirmed once payment is successfully processed and a confirmation email is issued.

2. Eligibility for Refunds

Refunds may be available in the following circumstances:

Cancellation of a booking by the Service Provider (e.g., airline, hotel, transfer company).
Cancellation of a booking by you, subject to the Service Provider’s cancellation policies.
Overpayment or duplicate payment errors.

Please note:

Many airlines, hotels, and travel operators have strict non-refundable policies. In such cases, we are unable to issue a refund beyond what is recoverable from the Service Provider.

If you booked through one of our authorised agents/franchise partners, any service fees or administrative charges they apply will be deducted from your total refund.

3. How to Request a Refund

To request a refund, please contact our team via:

Email:support@thepeacedestinations.com

Phone:+44 800 112 3707

You must provide:

Your booking reference number
Full name of the lead passenger
Reason for refund request
Our team will review your request and advise on eligibility based on Service Provider policies.

4. Refund Process & Timelines

Once approved, refunds are processed within 5 business days.

The amount will be returned to the original payment method.

Please note that banks and payment providers may take additional time to release funds.

5. How Do I Get a Refund for My Cancelled Flights?

If your flight has been cancelled, there are two possible scenarios:

We Contact You:

Our team will notify you by email or phone.
You may be offered either:
An alternative flight, or
A full refund.

6. Airline Contacts You Directly:

In some cases, the airline will contact you directly.
If this happens, you must first arrange your refund directly with the airline.
Once completed, inform us so that we can cancel or amend the rest of your holiday arrangements (e.g., hotel or transfers).

To do this, please contact us via email or phone during working hours. Our team will cancel your booking as soon as possible and confirm the next steps.

7. What Should I Do If I Haven't Received My Refund?

Refunds can take up to 5 business days to appear in your account. If it has been longer than 5 days, please contact our Credit Control team at+44 800 112 3707.

You will be provided with an ARN (Acquirer Reference Number) to help you trace the refund with your bank. Please keep this number safe as your bank will require it to locate your refund.

8. Non-Refundable Services

Some services are strictly non-refundable, including (but not limited to):

Low-cost airline tickets
Special promotional hotel rates
Third-party add-ons where the Service Provider does not allow refunds
These will always be highlighted at the time of booking.

9. Contact

For any questions regarding payments and refunds, please contact: